At Eduwire, we aim to provide transparent and fair policies regarding payments, cancellations, and refunds. Please read this Refund Policy carefully before making any payments.

1. General Policy

All fees paid to Eduwire are subject to this Refund Policy. Refunds are assessed on a case-by-case basis and in accordance with applicable laws and service agreements.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• You cancel your enrolment or service request within the specified cooling-off period (if applicable)
• The course or service is cancelled by Eduwire
• You have been overcharged or made a duplicate payment
• You are unable to commence due to valid and documented reasons (subject to approval)

3. Non-Refundable Situations

Refunds may not be provided in the following cases:

• Change of mind after the cooling-off period
• Failure to attend or complete a course or service
• Providing incorrect or incomplete information during application
• Breach of terms and conditions

4. Partial Refunds

In some cases, partial refunds may be granted depending on:

• The stage of the course or service
• Administrative costs already incurred
• Resources or materials already provided

5. Course or Service Cancellation

If Eduwire cancels a course or service for any reason, you will be offered:

• A full refund, or
• The option to transfer to another course or service

6. Refund Process

To request a refund:

1. Submit a written request via email
2. Include your full name, payment details, and reason for the request
3. Provide supporting documents if required

Refund requests will be reviewed, and you will be notified of the outcome.

7. Processing Time

Approved refunds will typically be processed within 7–14 business days using the original payment method, unless otherwise agreed.

8. Fees and Charges

Any applicable administrative or transaction fees may be deducted from the refund amount.

9. Changes to This Policy

Eduwire reserves the right to update this Refund Policy at any time. Changes will be posted on this page.