RTO Information
EduWire (Visionmind Pty Ltd t/a EduWire)
RTO Code: 46185 | ABN: 81 664 215 589 | Address: 174 High Street, Preston, VIC 3072
Last Updated: 7 May 2026 | Version: 2.0
1. About This Policy
EduWire (trading as EduWire, legal entity Visionmind Pty Ltd) is an Australian Registered Training Organisation (RTO) regulated by the Australian Skills Quality Authority (ASQA). We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and store your personal information. It applies to all prospective students, current students, and website visitors.
Important: This policy does not constitute legal advice. If you have questions about how your information is handled, please contact our Privacy Officer (see section 15).
2. About Us and Contact Details
Legal Entity Name: Visionmind Pty Ltd
Trading Name: EduWire
RTO Code: 46185
ABN: 81 664 215 589
Address: 174 High Street, Preston, VIC 3072
Phone: 1800 0 EWIRE (39473)
Email: admissions@eduwire.edu.au
Privacy Contact: privacy@eduwire.edu.au
3. What Personal Information Do We Collect?
We collect personal information necessary to deliver training, assess your suitability for enrolment, issue qualifications, and comply with regulatory obligations. This includes:
3.1 Student Enrolment Information
- Full name, date of birth, address, contact details (phone, email)
- Unique Student Identifier (USI)
- Employment history and career goals
- Educational background and prior qualifications
3.2 Sensitive Personal Information
- Language, Literacy and Numeracy (LLN) assessment results
- Health information and disability declarations (where disclosed for reasonable adjustment purposes)
3.3 Assessment and Training Information
- Assessment submissions and results
- Attendance records
- Progress notes and trainer observations
- Completion status and dates
3.4 Website and Communications Information
- IP address and device identifiers
- Website usage and navigation patterns (via cookies)
- Application form responses
4. How We Collect Your Personal Information
4.1 Directly From You
We collect information directly when you:
- Complete an application form or enrolment form
- Contact us via phone, email, or our website contact form
- Participate in training and assessment activities
- Request services (refunds, credit transfer, transcript, deferrals)
4.2 From Other Sources
We may receive information from:
- Government agencies (verification of qualifications, AVETMISS reporting)
- Third-party trainers or partners delivering parts of your course
- Education providers if you transfer or seek credit recognition
4.3 Automated Collection
When you visit our website, we automatically collect:
- Browser type and operating system
- Pages visited and time spent on pages
- Referral information (how you found us)
- Device type (mobile, tablet, desktop)
This information is collected via:
- Cookies — small text files stored on your device
- Server logs — records of your interactions with our website
5. Cookies and Similar Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device that help us operate and improve our website. We use cookies to support website functionality, understand how visitors use our site, and deliver relevant content.
5.2 Cookie Consent
When you first visit our website, a cookie consent banner appears. You can:
- Accept all cookies
- Reject non-essential cookies
- Customise your cookie preferences by category
Your preferences are saved and respected on future visits.
5.3 Our Cookie Categories
We use the following cookie categories (managed via the Cookieyes plugin):
Necessary Cookies ✓ Always Active
- Purpose: Enable basic website functionality
- Type: Always enabled, no consent required
- Examples: Secure login, consent preferences, security features
- Data: Do not store personally identifiable data
- Consent: Essential — cannot be disabled
Functional Cookies
- Purpose: Enable specific website features and functionality
- Examples: Remembering your preferences, sharing content on social media, collecting feedback
- Third parties: Social media platforms and feedback tools
- Consent: Optional — can be disabled in cookie preferences
Analytics Cookies
- Purpose: Understand how you interact with our website
- Examples: Number of visitors, pages visited, bounce rates, traffic sources
- Data collected: Usage patterns and visitor behaviour (de-identified)
- Third parties: Analytics service providers
- Consent: Optional — can be disabled in cookie preferences
Performance Cookies
- Purpose: Measure and analyse website performance
- Examples: Page load times, server response times, user experience metrics
- Data collected: Technical performance indicators
- Consent: Optional — can be disabled in cookie preferences
Advertisement Cookies
- Purpose: Deliver customised advertisements based on your interests
- Examples: Retargeting ads, interest-based advertising
- Data collected: Pages visited, content viewed
- Third parties: Advertising networks and platforms
- Consent: Optional — can be disabled in cookie preferences
5.4 Managing Your Cookie Preferences
You can change your cookie consent preferences at any time:
- Visit our website and click the cookie consent banner
- Use the “Manage Cookies” or “Cookie Settings” link (usually in the footer)
- Adjust each cookie category by toggling on or off
- Your preferences are saved automatically
5.5 Browser Controls
You can also control cookies via your web browser:
- Chrome, Firefox, Safari, Edge — all have built-in cookie management settings
- Disabling cookies may affect website functionality
- Some features may not work properly if cookies are disabled
6. How Do We Use and Disclose Your Information?
6.1 Primary Uses
We use your personal information to:
- Process your enrolment and deliver training services
- Assess your suitability for training and identify support needs
- Conduct Language, Literacy and Numeracy assessments
- Assess your work and issue nationally recognised qualifications
- Respond to your enquiries and service requests
- Manage refund claims and disputes (if applicable)
- Comply with legislative obligations
6.2 Secondary Uses
We may also use your information to:
- Improve our training delivery and website functionality
- Evaluate course effectiveness and student satisfaction
- Generate aggregated statistical reports (non-identifying)
6.3 When We Disclose Your Information
We disclose personal information to:
Government Agencies (Compulsory)
- AVETMISS Reporting: Australian Department of Employment and Workplace Relations (DEWR), National Centre for Vocational Education Research (NCVER), Australian Bureau of Statistics — for national training data collection. This is a regulatory requirement and occurs without individual consent.
- ASQA (Australian Skills Quality Authority) — our regulator may request student records during audits or investigations.
- Unique Student Identifier (USI) Scheme: The Student Identifiers Board verifies your USI. Your information is linked to your USI and retained in the USI Register.
Service Providers
- Email service provider — platform for enrolment confirmations and course communications
- Website host and CMS provider — infrastructure that runs our website
- Learning management systems — platforms where course content is hosted (if applicable)
Legal Obligations
- Law enforcement agencies if required by law or court order
- Under the Notifiable Data Breaches scheme if your data is compromised (see section 10)
NOT Disclosed Without Consent
- We do not sell your personal information
- We do not disclose your information to marketing companies
- We do not disclose to third parties for their marketing purposes
7. Overseas Disclosure
7.1 Where Is Your Information Held?
Your personal information is primarily stored in Australia. However, some third-party service providers may store or process your data overseas, depending on the location of their servers and infrastructure.
7.2 Cross-Border Disclosure
When we disclose your information overseas, we take reasonable steps to ensure that:
- Overseas recipients comply with Australian Privacy Law principles
- Equivalent privacy protections apply
- You are notified of the disclosure
AVETMISS Reporting: Student data disclosed to NCVER and DEWR under the AVETMISS framework may be shared with international educational bodies for comparative analysis. This is a condition of VET funding and occurs without individual consent.
8. Data Security
8.1 How We Protect Your Information
We protect your personal information using:
- Secure password-protected databases and systems
- Encryption of sensitive information (health information, disability declarations)
- Restricted access — only staff who need to access your information can do so
- Regular security updates and vulnerability testing
- Secure disposal of physical and digital records
8.2 Limitations
While we take all reasonable security measures, no system is completely secure. We cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.
9. Data Retention
We retain your personal information for the periods required by law and best practice:
| Information Type |
Retention Period |
Reason |
| AQF Certification documents |
30 years |
Legislative requirement |
| Assessment evidence |
2 years |
Legislative requirement; ASQA audit compliance |
| Student enrolment records |
2 years |
Legislative requirement |
| AVETMISS reporting data |
5 years |
NCVER requirement |
| Health/disability declarations |
2 years |
Assessment support only; then destroyed |
| USI information |
Indefinitely |
USI Register (managed by Student Identifiers Board) |
| Website analytics data |
2 years |
Business analytics; auto-deletion |
After the retention period expires, we securely destroy or de-identify your personal information unless we are required to retain it by law.
10. Notifiable Data Breaches Scheme
10.1 What Is a Data Breach?
A data breach occurs if personal information is lost, stolen, or accessed without authorisation in a way that is likely to result in serious harm to an individual.
10.2 Our Breach Response
If a data breach is discovered, we will:
- Assess the breach — evaluate whether it is likely to result in serious harm
- Notify you — if you are affected and serious harm is likely, we will notify you without unreasonable delay
- Notification will include:
- Description of what happened
- What information was affected
- What steps you should take
- Our contact details
- Notify the OAIC — we will also notify the Office of the Australian Information Commissioner if required
- Investigate and remediate — we will take steps to prevent recurrence
11. Your Privacy Rights
11.1 Right of Access (APP 12)
You have the right to request access to your personal information held by us. To request access:
- Email: privacy@eduwire.edu.au
- Phone: 1800 0 EWIRE (39473)
- Provide: Your name, student ID (if applicable), and description of the information you seek
Timeline: We will respond within 30 days (or notify you of a delay).
Cost: Access is free in most cases. We may charge a reasonable fee for complex requests.
11.2 Right of Correction (APP 13)
If you believe information we hold about you is inaccurate, incomplete, or out-of-date, you can request correction:
- Email: privacy@eduwire.edu.au with details of the inaccuracy
- We will assess your request and correct or annotate your record
- If we do not agree to correct the information, we will provide a statement of your reasons for disagreement
11.3 Right to Complain (APP 1.4(e))
If you believe we have breached the Australian Privacy Principles, you can lodge a complaint:
Internal Complaint
- Email: privacy@eduwire.edu.au
- Phone: 1800 0 EWIRE (39473)
- Mail: Privacy Officer, EduWire, 174 High Street, Preston VIC 3072
We will acknowledge your complaint within 1 business day and aim to resolve it within 30 days.
External Complaint (Office of the Australian Information Commissioner)
If you are not satisfied with our response, you can lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
12. Unique Student Identifier (USI)
12.1 What Is the USI?
The Unique Student Identifier is a lifelong identifier assigned to each VET student in Australia under the Student Identifiers Act 2014 (Cth). It is used to track your qualifications across different training providers.
12.2 USI Collection and Verification
When you enrol, we will:
- Ask you to provide your USI (if you have studied VET before) or apply for a new one
- Verify your USI through the USI Register
- Link your personal information to your USI for AVETMISS reporting
Your USI is verified using your name, date of birth, and document of proof of identity.
12.3 USI Information
For more information about the USI scheme:
13. AVETMISS and NCVER Reporting
13.1 What Is AVETMISS?
AVETMISS is the Australian Vocational Education and Training Management Information Statistical Standard. All RTOs are required to report student enrolment and completion data to the Australian Department of Employment and Workplace Relations.
13.2 Information Disclosed to NCVER
When you complete your course, we will report to the National Centre for Vocational Education Research (NCVER):
- Your name, date of birth, contact details
- Your USI
- Training product details (qualification code, units of competency)
- Outcomes (completion, competency, non-completion)
- Delivery mode and duration
- Language, Literacy and Numeracy (LLN) information
13.3 Use of AVETMISS Data by NCVER
NCVER will:
- Use your information to compile statistics on VET student outcomes
- Share de-identified data with State and Federal governments
- Publish aggregate reports (no individual student names)
- Conduct research on VET provider performance
NCVER is bound by the Privacy Act 1988 and does not disclose individual student information without consent.
For more information: www.ncver.edu.au
14. Language, Literacy and Numeracy (LLN) Assessment
If your course includes a Language, Literacy and Numeracy assessment:
- You will be assessed at enrolment on your language, literacy and numeracy skills
- Assessment results are kept confidential and used only to identify support needs
- Results are reported to NCVER as part of AVETMISS (de-identified)
- You will have the opportunity to access support services if needed
15. Privacy Officer Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Privacy Officer
EduWire (Visionmind Pty Ltd)
Email: privacy@eduwire.edu.au
Phone: 1800 0 EWIRE (39473)
Address: 174 High Street, Preston VIC 3072
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, our practices, or feedback from students. We will:
- Publish the updated version on our website with the new date
- Notify you via email of any significant changes
- Request your consent to any materially different practices
The date at the top of this policy indicates when it was last updated.
17. Links to Other Websites
Our website contains links to third-party websites (social media, industry bodies, education providers). This Privacy Policy does not apply to those websites. We recommend you review their privacy policies before providing personal information.
18. Questions or Concerns?
If you have any questions about this Privacy Policy or our privacy practices, please contact:
Privacy Officer
Email: privacy@eduwire.edu.au
Phone: 1800 0 EWIRE (39473)
Mail: 174 High Street, Preston VIC 3072
External Complaint (if unresolved):
Office of the Australian Information Commissioner
www.oaic.gov.au | 1300 363 992
Document Control
Version: 2.0
Last Updated: 7 May 2026
